Dear Adventurers,

To help everyone better understand the upcoming server upgrade and operations transition, we have prepared the following FAQ.

We understand that players may have questions regarding their accounts, characters, purchases, game access, events, server integration, and future support services.

Q1: When will maintenance begin and end?

Maintenance will begin on September 18, 2026 at 10:00 AM (GMT+8) and is currently expected to be completed on September 21, 2026.

All game servers will be offline during the maintenance period.

The exact reopening time will be confirmed through the official Kaldoris: Rising Crown Discord channel after the transition procedures, server upgrades, and final system checks are completed.

Q2: Why is this maintenance longer than usual?

This is not a regular maintenance.

The maintenance includes:

• Game server and infrastructure upgrades
• Operations and Customer Support transition
• System adjustments for the new China-based operating team
• Preparations for future server integration
• Final system and data verification

Q3: Is Kaldoris: Rising Crown shutting down?

No.

This maintenance is part of an operations transition and server upgrade.

Kaldoris: Rising Crown is expected to continue service after maintenance is completed.

Q4: Who will manage Kaldoris: Rising Crown after the transition?

The new China-based Operations team will handle:

• Daily game operations
• Events
• Community management
• Game-related Customer Support
• Player communication

NTWorld will continue supporting:

• NTWorld account login-related services
• NTWorld official website top-ups

Q5: Do I need to create a new account?

No.

Existing players may continue using their current account and login method unless otherwise announced.

Q6: Will my character, level, equipment, currencies, or items be reset?

No.

There is no planned account data wipe or character reset as part of this transition.

Q7: Will my Red Diamonds, Blue Diamonds, or purchased items disappear?

No.

Existing player assets will remain associated with the relevant player account.

Q8: Will completed purchases before maintenance remain recorded?

Yes.

Completed purchases and successfully delivered items will remain recorded under the relevant player account.

Please keep important order numbers or payment receipts for verification when necessary.

Q9: I topped up before maintenance, but my Red Diamonds or items have not arrived. What should I do?

After maintenance, please check your in-game mailbox first.

We recommend that you:

• Keep your order number or payment receipt
• Do not repeat the same purchase while the original transaction is still being verified
• Contact Customer Support if the item is still missing after maintenance

Q10: Can I continue using my current Google Play / Apple App Store client after maintenance?

Yes.

Players who already have the game installed should keep their existing game client installed.

Q11: Can I download the game from Google Play or the Apple App Store during maintenance?

No.

Downloads will be temporarily unavailable during maintenance.

Q12: What if I accidentally uninstall the game?

Please wait for official download instructions.

For account and device security, do not download Kaldoris clients or APK files from unverified third-party sources.

Q13: Will Google Play / Apple App Store in-app purchases be permanently unavailable?

No.

They are temporarily unavailable under the current transition arrangements.

Players may currently top up through the NTWorld official website.

Q14: Where can I top up after the transition?

Players may continue using the NTWorld official website top-up service.

Q15: Who should I contact for NTWorld login or payment issues?

Issues related to:

• NTWorld account login
• NTWorld website top-ups
• Payment status
• Website transaction problems

may continue to be handled through the relevant NTWorld support channels.

Game-related matters should be directed to the new Kaldoris: Rising Crown Customer Support team.

Q16: How will refunds be handled?

Refund and payment-related requests will continue to be reviewed according to the relevant payment channel and transaction circumstances.

Q17: What happens to my active Monthly Pass during maintenance?

If you have an active Monthly Pass, compensation will be provided based on your purchase history and the number of days you were unable to claim the relevant benefits during maintenance.

Q18: Will limited-time packages be removed during maintenance?

No.

Limited-time packages will remain available after maintenance under the current arrangements.

Q19: What happens to unclaimed in-game mail?

Players are strongly advised to claim pending in-game mail before maintenance begins.

Q20: What happens to login rewards or event rewards affected by maintenance?

New events of the same type will be made available after the servers reopen so players can participate again.

Q21: What happens to items already listed on the Marketplace?

Existing listings will continue following their original listing duration.

If a listing expires during maintenance, it will be automatically delisted as normal.

After maintenance, players can enter the Marketplace and retrieve the relevant item.

Q22: Can Guest Accounts still be used?

Yes.

Guest Accounts may continue to be used after maintenance as long as locally stored account information has not been removed.

Q23: What should Guest Account players be careful about?

Guest Accounts are linked to the current device.

Please do not:

• Uninstall the game
• Clear application data
• Reset the device
• Perform actions that remove locally stored account information

If the phone is damaged, replaced, reset, or its application data is cleared, the Guest Account may become unrecoverable.

Players are strongly encouraged to bind their account to an NTWorld account.

Q24: Will SEA01–SEA08 be merged during this maintenance?

No.

SEA01–SEA08 will not be merged with one another during this maintenance.

The maintenance includes preparations related to future integration with the China server environment.

Q25: What does server integration mean?

Once the China service is launched in the future and the relevant server integration is ready, existing players may have the opportunity to participate in selected game content together with players from China.

The server structure, participating content, rollout scope, and schedule will be announced separately.

Q26: Will I be able to play with players from China?

Yes, in selected content once the relevant systems are ready.

This may include selected:

• Multiplayer content
• Social content
• Competitive content

The integration may be introduced in stages.

Q27: Will my character name be affected?

No action is required from players at this time.

If future server integration affects character names or related systems, detailed arrangements will be announced before implementation.

Q28: Will Guilds, Guild War records, or Guild Master permissions be reset?

No.

Q29: Will rankings be reset?

No.

Q30: Will my accumulated top-up progress be retained?

Yes.

Q31: Will the game language change?

No.

Players may continue using the supported language options available in the current client.

Q32: Will event schedules change to China time?

There is no immediate change that players need to make.

Please continue following the times shown in-game and in official Kaldoris announcements.

Q33: Will the new Operations team change game content or events?

The new team may introduce new events, content, system improvements, and other operational adjustments.

Major changes will be communicated through official announcements.

Q34: Will top-up prices, Red Diamond pricing, or Shop prices change?

No.

Current pricing will remain unchanged under the current arrangements.

Q35: Will my account region change? Will top-ups use Chinese Yuan?

Your account region will not automatically change.

Under the current arrangement, NTWorld website top-ups will use USD (US Dollars).

Q36: Who should I contact for game-related issues?

The new Kaldoris: Rising Crown Operations and Customer Support team will handle game-related matters.

Q37: What happens to unresolved Customer Support tickets?

Unresolved tickets will be transferred to the new Customer Support team for continued follow-up.

Previously submitted suggestions and feedback will also remain part of the ongoing follow-up process.

The existing player feedback reward practice will continue.

Q38: What happens to banned accounts or accounts under appeal?

Existing banned accounts and their relevant ban reasons will be transferred to the new Operations team.

Players with ongoing appeals may continue following up once the new Customer Support team officially joins the Discord community.

Q39: Will the official Discord server remain?

Yes.

The current Kaldoris: Rising Crown Discord server will remain an official community channel.

Community management and Customer Support responsibilities will gradually transition to the new China-based team.

Q40: What happens to the existing GM / Admin team on Discord?

Community management and support responsibilities will gradually be transferred to the new Customer Support and Operations team.

Q41: Can I log in, claim rewards, or participate in events during maintenance?

No.

Players will temporarily be unable to:

• Log in
• Claim login rewards
• Participate in events
• Use game features

Q42: Will there be maintenance compensation?

Yes.

A special Maintenance & Transition Reward Package will be provided after the servers reopen.

Final reward contents, eligibility requirements, delivery method, and claim period will be confirmed through an official announcement.

Q43: How will other time-limited paid benefits be handled?

Affected paid benefits will be handled according to purchase records and the actual period affected by maintenance.

Monthly Pass benefits will be compensated based on the number of affected days.

Other arrangements will be announced separately where applicable.

Q44: Where should I check for the latest information?

Please rely on official Kaldoris: Rising Crown channels for:

• Maintenance progress
• Server reopening
• China server and server integration
• Customer Support updates
• Game updates
• Events

The official Discord channel will continue providing the latest updates.

Q45: Which EULA / Terms of Service / Privacy Policy will apply?

Please refer to the latest officially published version.

Any required changes to the EULA, Terms of Service, Privacy Policy, account services, or related policies will be communicated separately.

Important Information

• Kaldoris: Rising Crown is not shutting down as part of this maintenance.
• You do not need to create a new account.
• No planned account or character data reset is involved.
• Keep your existing game client installed.
• Guest Account players should not uninstall the game or clear application data.
• Google Play / Apple App Store downloads and current in-app purchases will be temporarily unavailable.
• NTWorld will continue supporting account login-related services and official website top-ups.
• SEA01–SEA08 will not be merged with one another during this maintenance.
• Future China server integration will gradually introduce selected cross-region content.
• Please do not download game files from unverified third-party sources.

Thank you for your continued patience, trust, and support.

Kaldoris: Rising Crown Team