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Where can I download Altius - The Guardian?

You can download Altius - The Guardian directly from the NTWorld by visiting the game profile. Currently, we only offer APK file downloads. To download, click here: https://www.ntworld.com.sg/game-info?gid=44

Where can I get the latest updates about Altius - The Guardian

Stay updated with the game latest news or update by checking the "News" section in the NTWorld platform's navigation bar.

What languages does the game support?

Altius - The Guardian supports the following languages: English, Simplified Chinese, Korean

How do I purchase in-game packs and items?

To purchase in-game packs or items, you may follow these steps: 1. Purchase in the In-Game Store: You can purchase packs and items directly from the in-game store. 2. Top-Up If Needed: If your Red Diamonds balance is insufficient, you can recharge through the in-game Top-Up Center. The Top-Up Center will guide you to our official website's Top-Up Center for easy recharge. 3. Recharge Process: After completing the recharge, the Red Diamonds will be sent to your email, and you can claim them from there. 4. Need Assistance?: If you encounter any issues or do not receive your Red Diamonds, please contact our customer service for assistance.

Can I request a refund after purchasing in-game items or packs?

Once a purchase is successful, virtual items are non-refundable. Please confirm your selection before purchasing.

What should I do if I encounter a bug or glitch in the game?

If you experience a bug or glitch in the game, kindly take a screenshot or screen record of the bug or glitch you encountered and report it to our customer service team through the "Contact Us" page located in the navigation bar of the game platform or by emailing us at support@ntworld.com.sg.

What should I do if the game is lagging or running slowly?

Restart your Wi-Fi or mobile data connection, close other background apps to free up system resources. If the problem persists, please contact us at support@ntworld.com.sg for further assistance.

What should I do if the game crashes or fails to launch?

Restart your device. Update the game to the latest version. Ensure your device system and drivers are up to date. If the issue continues, please contact customer support for help.

General Support & Availability

🔹 Our customer service team operates from 9 AM to 7 PM (GMT+8). 🔹 We reply based on the earliest messages received, so please be patient—we will respond as soon as possible. 🔹 For urgent issues, kindly contact our Support Team through the official website.

I cannot log in or register. What should I do?

✅ Restart your device and try again. ✅ Clear cache and relaunch the game. ✅ Switch between WiFi and mobile data. ✅ Check if the server is under maintenance. ✅ If you still face issues, try using a different browser and attempt again. ✅ If the problem persists, provide us with your Game ID, registered email, and error screenshot for further assistance.

I did not receive my verification code. What can I do?

✅ Check your spam/junk folder. ✅ Ensure your email or phone number is entered correctly. ✅ Click on ‘Resend Code’ and try again. ✅ If the issue persists, provide us with your Game ID and registered email for assistance.

I did not receive my in-game rewards. What should I do?

✅ Check if the rewards were sent to your in-game mailbox or inventory. ✅ Restart the game and check again. ✅ If the issue persists, contact our Support Team with your Game ID and event details.