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Account Management/Deletion

Unable to log in to the account

Please ensure that you have entered the correct username and password. If you still cannot log in, try resetting your password or contact our customer support at support@ntworld.com.sg.

Password error when logging in

Make sure you have entered the correct password. If the issue persists, try resetting your password.

How do I create a new account?

Click "Register" on the login page and follow the on-screen instructions to create a new account.

How do I update my account details?

After logging in to NTWorld, click the profile icon in the upper-right corner, then select "Account Settings." From there, you can update your nickname.

Why didn't I receive the verification email?

Check your email inbox, spam, or junk folder for the verification email. If you still can’t find it, contact customer support for further assistance.

Does NTWorld charge any platform fees?

No, the platform is free to use. However, if your account remains inactive, NTWorld will deduct a 0.03% annual maintenance fee from your NT points balance.

What is an inactive account?

An account is considered inactive if there is no customer-initiated activity or contact for 12 months or more from the date of the last transaction associated with the account.

If my account becomes inactive, can I still use or reactivate it?

Yes, don't worry! You can reactivate your account at any time by initiating a new transaction or by contacting customer support.

I cannot log in or register. What should I do?

✅ Restart your device and try again. ✅ Clear cache and relaunch the game. ✅ Switch between WiFi and mobile data. ✅ Check if the server is under maintenance. ✅ If you still face issues, try using a different browser and attempt again. ✅ If the problem persists, provide us with your Game ID, registered email, and error screenshot for further assistance.

I did not receive my verification code. What can I do?

✅ Check your spam/junk folder. ✅ Ensure your email or phone number is entered correctly. ✅ Click on ‘Resend Code’ and try again. ✅ If the issue persists, provide us with your Game ID and registered email for assistance.

NTWORLD Account Deletion Instructions

If you wish to terminate your gaming contract, you may apply to customer service at any time. Once a formal application is submitted, all services related to your NTWORLD membership will be terminated, and you will no longer be able to use your NTWORLD account to log in to the platform or games. Please note that once an account is deleted, it cannot be recovered, so be sure to confirm your decision before proceeding. The application process is simple: first contact customer service, then fill out the “Termination of Game Contract and Refund Application,” submit the form for formal processing, and finally complete the account deletion. Once the application is received, NTWORLD will immediately stop all related services and begin processing the account deletion. After deletion, you will not incur any further charges, and all unused manual renewal functions will no longer be available. Automatic subscription renewals will also be suspended, and any unused renewals will be canceled.