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How do I download and install the game?

You can download our games directly from the Google Play Store, Apple App Store or APK in our website. Simply search for the game name and click on the image section "Available On" to download.

Why is the game not loading or crashing?

Ensure you have a stable internet connection and enough storage space on your device. Try restarting your device or updating the game to the latest version.

How do I restore my progress after changing devices?

Please sign in using the same account to restore your progress.

I lost my in-game purchases. How can I restore them?

Please contact our customer service for help.

How can I update the game to the latest version?

Visit the Google Play Store or Apple App Store, search for the game, and click "Update" if a new version is available.

I’m experiencing slow or laggy gameplay. What should I do?

Close background apps, clear cache, and ensure your device has sufficient free storage and memory.

Where can I download Altius - The Guardian?

You can download Altius - The Guardian directly from the NTWorld by visiting the game profile. Currently, we only offer APK file downloads. To download, click here: https://www.ntworld.com.sg/game-info?gid=44

Where can I get the latest updates about Altius - The Guardian

Stay updated with the game latest news or update by checking the "News" section in the NTWorld platform's navigation bar.

What languages does the game support?

Altius - The Guardian supports the following languages: English, Simplified Chinese, Korean

How do I purchase in-game packs and items?

To purchase in-game packs or items, you may follow these steps: 1. Purchase in the In-Game Store: You can purchase packs and items directly from the in-game store. 2. Top-Up If Needed: If your Red Diamonds balance is insufficient, you can recharge through the in-game Top-Up Center. The Top-Up Center will guide you to our official website's Top-Up Center for easy recharge. 3. Recharge Process: After completing the recharge, the Red Diamonds will be sent to your email, and you can claim them from there. 4. Need Assistance?: If you encounter any issues or do not receive your Red Diamonds, please contact our customer service for assistance.

Can I request a refund after purchasing in-game items or packs?

Once a purchase is successful, virtual items are non-refundable. Please confirm your selection before purchasing.

What should I do if I encounter a bug or glitch in the game?

If you experience a bug or glitch in the game, kindly take a screenshot or screen record of the bug or glitch you encountered and report it to our customer service team through the "Contact Us" page located in the navigation bar of the game platform or by emailing us at support@ntworld.com.sg.

What should I do if the game is lagging or running slowly?

Restart your Wi-Fi or mobile data connection, close other background apps to free up system resources. If the problem persists, please contact us at support@ntworld.com.sg for further assistance.

What should I do if the game crashes or fails to launch?

Restart your device. Update the game to the latest version. Ensure your device system and drivers are up to date. If the issue continues, please contact customer support for help.

General Support & Availability

🔹 Our customer service team operates from 9 AM to 7 PM (GMT+8). 🔹 We reply based on the earliest messages received, so please be patient—we will respond as soon as possible. 🔹 For urgent issues, kindly contact our Support Team through the official website.

I did not receive my in-game rewards. What should I do?

✅ Check if the rewards were sent to your in-game mailbox or inventory. ✅ Restart the game and check again. ✅ If the issue persists, contact our Support Team with your Game ID and event details.